Warranty & Complaints

Warranty

We guarantee that our products meet the specifications as stated on the product page. Additionally, we ensure that all items are in good condition and function properly under normal use.

Did you receive an item that does not meet these expectations? We will offer an appropriate solution as soon as possible. Depending on the product, this may consist of repair, replacement, or refund of the purchase amount.

ℹ Your statutory warranty rights

As a consumer, you are entitled to a sound product. The official EU notification below provides an overview of your main statutory warranty rights.

Received the wrong or damaged item?

! Report this within 24 hours

Did you receive the wrong or damaged product? Report this within 24 hours of receipt via our contact form or call us at +31 24 377 3103 (Mon to Fri from 9:30 AM to 4:30 PM).

ℹ What do we need?

Clearly state in your message what the issue is and always include your order number. You can find this on the invoice that was sent with your order.

ℹ What happens next?

You will quickly receive a response with an appropriate solution and further instructions. In some cases, we may ask you to return the item first before we proceed with replacement or refund.

Did you not report the issue within 24 hours? Then we assume that the order was delivered correctly and to your satisfaction.

Complaints

Do you have a complaint or disagree with our solution? Let us know. Submit your complaint as soon as possible and as fully as possible after you have identified the problem.

We take every complaint seriously and will respond within 3 business days. If your complaint requires more time, you will first receive a confirmation with an indication of when you can expect a substantive response.

ℹ Not satisfied with the solution?

If you cannot resolve the issue with us, you can turn to WebwinkelKeur.

ℹ Disputes Committee

Additionally, you can submit your complaint to the Disputes Committee, which can make a binding decision.

ℹ European platform

You can also submit your complaint via the European Online Dispute Platform (ODR).

Warranty & Complaints

Dutch Designers Outlet